Frequently Asked Questions
Need further information before you purchase? We have pretty much everything answered below, if not you can always ask our friendly customer service staff in the live chat (bottom of the page).
Shipping
How long is shipping?
Normal delivery time World Wide between 5- 10 business days. Regional, rural and international destinations may take longer.
How much is shipping?
Shipping free world Wide. We ship from Australia, the USA, England and Canada.
Payment
Do you have Afterpay?
No, we don’t, sorry!
What payment methods do you accept?
We accept Amex, Visa, Mastercard. PayPal coming soon.
About Us
Are you Australian owned?
Yes, we are an Australian business based in Brisbane
Warranty
What is not covered under warranty?
Damages caused by fur babies. This includes but is not limited to: Bites, rips, tears, excessive scratching, stains, burns and moisture from condensation damage. Damage caused by commercial use, such as in a hotel or store.
I think my product may be faulty — what should I do?
We’re so sorry to hear that. Please reach out to our dedicated Customer Care team at info@catnipcove.com.au with your order number and clear photos of the issue. We’ll review everything promptly and guide you through the next steps.
All Catnip Cove products include a 12-month warranty covering manufacturing defects. If the issue is confirmed to be a fault, we’ll arrange a replacement for you right away.
Your satisfaction means the world to us, and we’ll ensure the process is smooth and stress-free.
Returns
Returns are possible, however shipment cost must be covered by customer.
